FAQ for Product Support

How do I start using Britannica School Insights?

Click Add to Chrome and continue your usual searches. When Britannica School has highly relevant results, the results will populate in the top right corner of your search page.

What’s the best way to learn about Britannica’s products?

We encourage our teachers and librarians to activate their free trial and test it for themselves. View our products, select one or more that you’re most eager to learn about, and activate your free trial today.

What are some of the ways you help onboard or assist new and existing subscribers?

Our team will help with integrating our products into the classroom or library and provide real-world applications that make learning relevant and enjoyable.

Our personalized online training sessions are private and confidential, and they are recorded for your future reference.

We offer free online training sessions, demos, resource guides and whitepapers, newsletters, and blogs, updated throughout the school year to help you discover new features and explore the variety of ways to use our educational products to help your students and lifelong learners succeed.

Support and training is just a phone call away. To get in contact with a Professional Development specialist, e-mail training@eb.com or call 1-800-621-3900, ext. 7201.

What if I need help with understanding how to best use Britannica’s educational products?

We have a team of former educators dedicated to your success who will provide free training as well as technical and professional development support for every subscriber.

We even help get your teachers on board and build excitement for our instructional and informational resources through social media, webinars, e-mail, and on-site visits.

And we can also develop a custom training program with high interest topics for teachers of elementary and secondary grades. Certificates of attendance are provided.

If I subscribe to both ImageQuest and Britannica School, Britannica Academic, or Britannica Library, do I use the same log-in?

Yes, you just login once to search a topic in both resources. Integration with Britannica School, Britannica Library, and Britannica Academic offers a streamlined ability to explore millions of related images directly from the search results page (requires subscriptions to both databases).

And you can automatically login to your individual “My Images” account. Great for accessing ImageQuest from home!

Is there a place where I can get all of these great resources available to me as a subscriber to help my students take advantage of your educational products?

Bookmark our resource center (hyperlink) today! It’s chock-full of help, with very specialized resources dedicated to each of our educational products. Don’t see what you’re looking for yet? Let us know at training@eb.com. We’re always looking to make our resource center better for our educator community!